מדיניות החזרים כספיים
8.1. NOVIX aims to ensure that all customers receive the products they ordered in proper condition.
8.2. If a customer receives a damaged, defective, incorrect, or materially different product from the one ordered, they should contact NOVIX as soon as reasonably possible at eliav.t2020@gmail.com.
8.3. NOVIX may request photographs, videos, or additional information to investigate a claim regarding a damaged, defective, or incorrect product.
8.4. Following review of the claim, NOVIX may provide an appropriate solution, which may include:
- A replacement product;
- A replacement shipment;
- A repair, where applicable;
- A full or partial refund; or
- Another solution permitted by applicable law.
8.5. Refund processing times may vary depending on the customer’s bank, card issuer, or payment provider.